In the catering business your clients are your lifeline. Making good impressions on your clients can mean they come to you instead of your competitor for their next event, which is good for helping your business and reputation grow. On the other hand if you make a bad impression, even just one, it can not only sour one potential customer relationship but news of poor service can spread like wildfire and kill more potential client opportunities before you even get the chance to have them. If you want to make a good impression and ensure your client remembers you for the right reasons, make sure you don’t fall into these common catering pitfalls.
1.Don’t take liberties
When your clients say they want something, take that word as law. If they order something in a specific or certain way, it gets done that way and that’s all there is to it. Trying to be fancy and surprising your client with something they weren’t necessarily expecting, while well intentioned, can end up being disastrous. At the end of the day they’re paying your for a service, do it the way they want.
2.Don’t drop the ball
Especially when it comes to dates and times. If you’re even a second too late, you may as well have been a year too late. Remember that your client is counting on you to be there and do your job. Always make sure to leave room for coming in and setting up early. If they don’t need you yet then you’ve just got time to check and double check everything is ready and in order.
3.Don’t snap back
You may run into an ill tempered client who just seems to get under your skin, but you’re a professional and that means keeping a lid on it. If you have a bad experience with a client, get the job done and just politely decline further requests they might make. If you let your temper get the best of you and you get in their face, you’ll earn a reputation for being difficult to work with which is the last thing you want.
It doesn’t matter if this is your first gig or you’re a seasoned pro, anyone can make these mistakes if you’re not diligent in making sure to avoid them.